Shipping FAQs & Policy

Wrong Address

The purchaser shall ensure that the mailing address is entered accurately. If a package is returned to us because of an incorrect or undeliverable address, we are not liable.

Cancel, Modify, Change Order

We try to expedite order processing and shipping timeframes, so there isn't much of a waiting period if you need to cancel, modify, or change your purchase's address. As soon as you place your order, please get in touch with us HERE if you decide to cancel it or modify the mailing address. While we'll try our best to make the modification, we can't promise that we will.

Issues With Delivery

Prior to contacting us if there is an issue with your tracking number or package delivery, please get in touch with the courier. 

Please give your tracking information between 1- 2 business days to appear. Occasionally, tracking information might not be updated, but your order will still be delivered. After the anticipated delivery date has gone, kindly get in touch with us HERE .

All of our packages come with delivery confirmation and tracking. Please get in touch with the carrier directly to look into this situation if your tracking information indicates that the item has been delivered to the address specified in your order but you have not yet received it. When a package's tracking information indicates that it has been delivered to your order address, we are not responsible for that package.

Customs on International Orders

We cannot assure you that you won't be subject to any customs tariffs, charges, or taxes if your are shipping outside of Canada. All relevant customs, tariffs, and taxes are levied by your government and are your responsibility. For specific fees and rates on a package arriving from outside your country, kindly get in touch with the customs office of your country. We are unable to estimate how much these fees might cost, so we encourage you to speak with your country's customs office or tax agent about the applicable fees and rates for packages arriving from abroad.